AZRA CLOSET – Return and Refund Policy

1. Return and Exchange Period

AZRA CLOSET accepts return and exchange requests within 14 calendar days of delivery, subject to the conditions outlined in this policy and applicable consumer protection laws.

Customers must contact us through the Contact form on our website within the applicable period to request a return or exchange.

Additional rights or longer periods may apply where required by applicable law, including for defective, damaged, or incorrectly described products.

2. Product Condition

To be eligible for a return or exchange, products should, where applicable:

• Be unused and unworn.

• Be in their original condition.

• Include their original packaging, where reasonably available.

• Have all original tags attached, where applicable.

Certain products may be subject to specific legal exceptions or hygiene-related restrictions where permitted by law.

These conditions do not limit any mandatory consumer rights relating to defective, damaged, incorrect, or non-conforming products.

3. Change of Mind

If a customer requests a return or exchange because they have changed their mind or no longer want the product, the customer may be responsible for the applicable return or exchange shipping costs, where permitted by law and where these costs have been properly disclosed.

Any shipping costs or other charges that must legally be borne by AZRA CLOSET will be handled in accordance with applicable law.

4. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from its description, customers should contact AZRA CLOSET through the Contact form on our website.

Please provide:

• Your order number.

• The product name.

• A description of the issue.

• Photographs of the item and its packaging, where relevant.

AZRA CLOSET will review the request and arrange an appropriate resolution in accordance with applicable law. This may include a replacement, exchange, repair, refund, or another legally appropriate remedy.

Where AZRA CLOSET is responsible for the issue, applicable return or exchange shipping costs will be covered by AZRA CLOSET as required by law.

5. Refunds and Store Credit

For approved returns, refunds will be issued to the original payment method where required by applicable law.

Where legally permitted, customers may choose AZRA CLOSET store credit instead of a monetary refund.

Store credit is valid for 12 months from the date it is issued, subject to applicable law.

Refund processing times may vary depending on the payment provider and the customer's financial institution.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or restricted.

6. Discounted Products and Special Offers

Products purchased during discounts or special offers may be subject to the same return and exchange conditions as other products, unless a specific exclusion is permitted by applicable law and was clearly disclosed before purchase.

Discounted products remain eligible for remedies required by law if they are defective, damaged, incorrect, or not as described.

7. How to Request a Return or Exchange

To request a return or exchange, please contact AZRA CLOSET through the Contact form on our website within the applicable return period.

Please include:

• Your order number.

• The product name.

• The reason for your request.

• Photographs, where relevant.

Our team will review your request and provide instructions regarding the next steps, including the return address and shipping arrangements where applicable.

Please do not send products back before receiving return instructions from our team.

8. Exchanges and Product Availability

Exchanges are subject to product availability.

If the requested replacement item is unavailable, AZRA CLOSET will contact the customer to discuss the available options and any remedy required by applicable law.

Any price difference, additional shipping charge, or refund due will be handled in accordance with the agreed arrangement and applicable law.

9. Consumer Rights

This policy is intended to operate alongside applicable consumer protection laws.

Nothing in this policy is intended to waive, exclude, or restrict any consumer rights that cannot legally be waived, excluded, or restricted under the laws applicable to the purchase.

Where mandatory consumer protection laws provide rights or remedies that differ from this policy, those legal requirements will prevail.

10. Contact Us

For return, exchange, or refund requests, please contact AZRA CLOSET through the Contact form on our website.

Please include your order number and sufficient details for us to review your request.

We will provide further instructions once your request has been reviewed.