AZRA CLOSET – Shipping Policy

AZRA CLOSET offers new clothing, handbags, and fashion accessories. Orders are shipped from Türkiye through a private shipping company, with door-to-door delivery directly to the customer's address.

1. Order Processing

Orders are processed within 2 calendar days before dispatch.

Order processing time is separate from the estimated shipping and delivery period.

2. Shipping Destinations

AZRA CLOSET currently ships to the following destinations:

• Palestine

• Jordan

• Egypt

3. Shipping Rates

Shipping is free for customers in all currently supported destinations listed above.

No standard shipping fee will be charged at checkout for eligible deliveries to these destinations.

4. Customs Duties and Import Taxes

AZRA CLOSET covers applicable customs duties and import taxes for shipments to Palestine, Jordan, and Egypt, according to the shipping arrangements available for each destination.

Customers should not be required to pay additional customs or import charges upon delivery for eligible shipments.

If any exceptional charge or customs issue arises, please contact AZRA CLOSET before making any payment.

5. Estimated Delivery Times

The estimated delivery time is 7–12 calendar days after dispatch.

Order processing, which takes up to 2 calendar days, is separate from this delivery estimate.

Delivery times are estimates and are not guaranteed arrival dates. Actual delivery may vary depending on the destination, customs procedures, local conditions, and the shipping company's operations.

6. Order Tracking

Customers can check their order status through the order status link provided in their order confirmation or shipping notification.

Customers may also access their order information through their AZRA CLOSET customer account, where available.

Order status updates depend on the information available in Shopify and the shipping details provided by our shipping partner.

Live shipment tracking may not be available for all orders.

7. Shipping Delays

If your order is delayed beyond the estimated delivery period, please contact AZRA CLOSET through the Contact form on our website and provide your order number.

Our team will review your inquiry, contact the shipping partner when necessary, and provide an update.

8. Incorrect or Incomplete Addresses

Customers should ensure that their shipping address and contact details are accurate and complete when placing an order.

Customers may request an address correction through the Contact form before the order has been dispatched.

Once an order has been shipped, address changes may no longer be possible and will depend on the shipping company's arrangements.

9. Lost or Damaged Packages

If your order appears to be lost, please contact AZRA CLOSET through the Contact form on our website and provide your order number.

We will contact our shipping partner to investigate the shipment and work toward an appropriate resolution in accordance with applicable consumer protection laws.

If an item arrives damaged, defective, incorrect, or different from what was ordered, please contact us with your order number and relevant photographs where possible.

AZRA CLOSET will arrange an appropriate resolution and cover applicable return or exchange shipping costs where required by law.

10. Contact Us

For shipping questions, delivery updates, or assistance with an order, please contact AZRA CLOSET through the Contact form on our website.

Please include your order number so our team can assist you efficiently.

AZRA CLOSET reserves the right to update this Shipping Policy when necessary, subject to applicable laws and consumer rights.